Wincomm WEB-6681 Series Betriebsanweisung PDF herunterladen (Seite 112)

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Technical Support

If you call Technical Support and have the necessary information on hand we will be able to help you more efficiently.

Where should I call?

You can call to our toll free support number 18002333733.

When is the best time to call?

Quick Heal Technologies (P) Ltd. provides technical support between 10:00 AM and 6:00 PM (Indian Standard time).

What should I be ready with, before calling?

• Your Product key which is included in the boxed version of the products. If you have purchased our products on-line then

you will find the Product key in the mail confirming your order.

• Information about your computer: brand, processor type, RAM capacity, the size of your hard drive and free space on it,

as well as information about other peripherals.

• Your operating system: name, version number, language.

• What is the version of installed anti-virus and what is the virus database.

• What software is installed on your computer?

• Is your computer connected to a network? If yes - contact your system administrators first. If they can't solve your

problem they should contact technical support themselves.

• Details: When did the problem first appear? What had you been doing before the problem appeared?

Very often this information helps us to resolve your problem quickly

What should I say to the technical support personnel?

Please be as specific as possible and provide maximum details. Remember that the specialist is basing on the information that you

provide.

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Wincomm WEB-6681 Series Betriebsanweisung Seite 112